Privacy
Policy

Mushroom Productions (Pty) Ltd ("the Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us.

We comply with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws in South Africa. Using this website does not itself grant consent for advertising or sharing your form details with Google.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@mushroom.co.za.

We collect personal information that you voluntarily provide to us when you: • Complete our contact or project enquiry forms • Correspond with us by email, telephone, or in person • Enter into a service agreement with us • Subscribe to our communications or marketing materials • Attend an event we produce

The types of personal information we may collect include: • Name, job title, and company or organisation • Contact details (email address, telephone number, postal address) • Event details, budgets, and production requirements • Payment and billing information • Any other information you choose to provide

We also collect certain information automatically when you visit our website, such as your IP address, browser type, device information, and browsing behaviour. This is collected through cookies and similar technologies.

We use your personal information for the following purposes: • To respond to your enquiries and provide the services you request • To prepare quotations, proposals, and service agreements • To manage and deliver event production services • To process payments and maintain financial records • To communicate with you about your project or event • To send you marketing communications where you have consented • To improve our website, services, and customer experience • To comply with legal and regulatory obligations

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from.

Cookies are small text files placed on your device to store data that can be recalled by a web server. You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Our website uses Google Analytics and Google Ads to measure website use and advertising performance. Google Analytics measures page visits, form interactions and clicks. Google Ads measures successful enquiries and telephone or email clicks and can use permitted measurement to optimise advertising. Google Tag Manager manages these tags. Data can include page paths, device and browser information, IP addresses and cookie identifiers. Google processes this information under its own privacy terms and may process it outside South Africa.

Analytics and advertising measurement are on by default. When someone submits the contact form, the name, email address and phone number they entered may be shared with Google in hashed form to measure advertising results (Google Ads enhanced conversions). A notice below the contact form explains this before you submit. This sharing does not take place if you have switched Advertising off in Cookie Settings. Job application details and CVs are never used for advertising. Hashing does not make personal information anonymous.

You can switch analytics or advertising measurement off at any time through the Cookie Settings link in the footer. Your choice is saved in your browser, applies straight away and carries across to your other open tabs. Forms still work when measurement is switched off. Clearing your browser storage removes the saved choice and measurement returns to its default on state. There is no server-side conversion reporting in this installation.

We do not sell, rent, or lease your personal information to third parties. We may share your information only in the following circumstances: • With our employees, contractors, and suppliers who need the information to deliver our services • With professional advisors such as lawyers, accountants, and insurers • With payment processing providers to facilitate transactions • With venue operators, broadcast partners, and other third parties integral to event delivery, where necessary and under appropriate confidentiality obligations • Where required by law, court order, or to protect our legal rights

When we share your information with third parties, we take reasonable steps to ensure they protect your information in accordance with applicable data protection laws and our contractual requirements.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure storage systems, access controls, and encryption where appropriate.

While we take reasonable precautions to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously review and improve our security practices.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The retention period depends on the type of information and the purpose of collection. For example, client contact and project records are typically retained for the duration of the business relationship and for a reasonable period thereafter to address any follow-up enquiries or legal claims.

When your personal information is no longer required, we will securely delete or anonymise it in accordance with our data retention policy.

Under POPIA and applicable data protection laws, you have the right to: • Request access to the personal information we hold about you • Request correction of any inaccurate or incomplete personal information • Request deletion of your personal information, subject to legal retention requirements • Object to the processing of your personal information for direct marketing purposes • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details provided in this policy. We will respond to your request within the timeframes prescribed by law.

As a pan-African event production company, some of our projects involve operations across multiple countries. In such cases, your personal information may be transferred to and processed in countries outside South Africa.

When we transfer personal information across borders, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including contractual protections and compliance with local requirements.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: Email: info@mushroom.co.za Mushroom Productions (Pty) Ltd 172 Bush Telegraph Avenue Northlands Business Park, Hoogland Randburg, 2169 South Africa